Thank you for shopping at AOHAF SHOP.

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If for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.

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Your Order Cancellation Rights

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• Due to the bespoke nature of most of the products we sell, all cancel­lations must be made within 24 hours of your order being placed.

• After this time, your order will have entered production.

• In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

• You can inform us of your decision by:

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• By email:   aohafshop@gmail.com

• By phone:  number: 07467582557

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Refund Policy

We will reimburse you no later than 14 days from the day on which we receive the returned goods.

We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

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Conditions for returns

In order for the goods to be eligible for a return, please make sure that:​​

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• If you wish to return your item to us, you can contact us by email: aohafshop@gmail.com 

• Please provide your order number in your initial email to speed up this process.

• Fill out the returns form.

• Items purchased online, you can send them back for a full refund within 28 days, provided it has not been used or fitted and is returned in its original packaging with valid proof of purchase and swing tags still in place.

• Unfortunately, some items cannot be returned.

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The following goods cannot be returned:

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• The supply of goods made to your specifications or clearly personalized.

• The supply of goods which according to their nature are not suitable to be returned deteriorate rapidly or where the date of expiry is over.

• The supply of goods that are not suitable for return due to health protection or hygiene reasons were unsealed after delivery.

• The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

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We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

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Only regular-priced goods may be refunded.

Unfortunately, goods on sale cannot be refunded.

This exclusion may not apply to you if it is not permitted by applicable law.

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Returning Goods

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We cannot be held responsible for goods damaged or lost in return shipment.

We recommend an insured and trackable mail service.

We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

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Transit Damage

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All goods are examined in detail by ourselves prior to dispatch to ensure that they leave our warehouse in perfect condition. However, transit damage unfor­tunately can occur. If your purchase is showing obvious signs of transit damage upon delivery, please refuse to accept delivery and notify us immediately. If damage is only evident upon opening of packaging, then you must inform us within 48 hours of receipt. In either case, we will then arrange the re-delivery of replacement goods as soon as possible.

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Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

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• By email:   aohafshop@gmail.com

• By phone: number: 07467582557